💰 Summary: Refunds processed within 7 days of approved return. Method matches original payment.
1. Refund Eligibility
You can request a refund if:
- Product was not delivered
- Product is damaged or defective
- Product is significantly different from description
- Wrong product was delivered
- Seller cancelled your order
2. Refund Timeline
Once a refund is approved:
- Processing time: 1-3 business days
- Refund appears in account: 5-7 business days (varies by method)
3. Refund Methods
Refunds are issued via the same method you used:
- bKash: 2-3 business days
- Nagad: 2-3 business days
- bKash/Nagad: Refund via same channel within 3-5 business days
- Cash on Delivery: Bank transfer or bKash (2-5 days)
4. Non-Refundable Cases
Refunds are not issued for:
- Buyer's change of mind (after delivery)
- Products damaged by buyer
- Used products (unless faulty)
- Digital products / gift cards
- Requests made after 7 days of delivery
5. Partial Refunds
Partial refunds may be issued if:
- Only part of the order is faulty
- Shipping cost already incurred
- Product shows signs of use
6. How to Request a Refund
- Go to Dashboard → My Orders
- Click on the order
- Click "Request Refund"
- Provide reason and photos
- Submit and wait for approval
7. Dispute Resolution
If you disagree with a refund decision, email rongshre@gmail.com with order details. We'll review within 3 business days.
8. Contact
Email: rongshre@gmail.com
Phone: +880 1756-436783