Privacy Policy

1. Introduction

RONGSHRE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.

2. Information We Collect

Information you provide:

• Name, email, phone number
• Password (encrypted)
• Shipping address and delivery details
• Payment information (processed securely)
• NID and business documents (sellers only)
• Product photos and descriptions (sellers only)

Information collected automatically:

• Device type and browser
• IP address and location
• Pages visited and time spent
• Referring website

3. How We Use Your Information

• Process and deliver orders
• Communicate about orders and account
• Verify seller identity
• Prevent fraud and ensure security
• Improve our services
• Send promotional emails (with consent)
• Comply with legal obligations

4. Information Sharing

We share your information only in these cases:

• Sellers: Your name and delivery address are shared with the seller to fulfill orders
• Delivery partners: Delivery address and phone number for shipping
• Payment gateways: Required for processing payments
• Legal requirements: When required by law

We never sell your personal data to third parties.

5. Data Security

We use industry-standard measures to protect your data:

• HTTPS encryption for all data transfer
• Passwords hashed with bcrypt
• JWT tokens for authentication
• Secure MongoDB Atlas database
• Regular security audits

6. Cookies

We use cookies to:

• Keep you logged in
• Remember your cart and wishlist
• Analyze site traffic
• Improve user experience

You can disable cookies in browser settings, but some features may not work.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing emails
• Export your data

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children.

9. Data Retention

We retain your data as long as your account is active or as needed to provide services. After account deletion, we may retain some data for legal compliance.

10. Third-Party Services

We use:

• MongoDB Atlas (database)
• Vercel (frontend hosting)
• Render (backend hosting)
• Gmail SMTP (email)
• Cloudinary (future - images)

11. Changes to This Policy

We may update this policy. We'll notify you of significant changes via email or site notification.

12. Contact Us

For privacy concerns:

• Email: rongshre@gmail.com
• Phone: +880 1756-436783